Mark J. Polsinello, DMD Is
Working To Create Lasting Impressions For The
People Of New York’s Capital Region
Mark Polsinello considers his patients to be part of his family, and nothing means more to Dr. Polsinello than family.
“My practice is everything to me,” says Dr. Polsinello. “My patients deserve the best possible care that I can give them. I have made the commitment to them that I will do whatever it takes to help them get the dental services they need and I remember that commitment every day.”
Dr. Polsinello’s commitment to his patients and his concern for their well-being is well known throughout the upstate New York area in which he practices. It is not unusual for him to see patients on weekends and days off, including recently accepting an emergency patient visit and performing a necessary dental procedure during the open house celebration of his new practice. “It’s about helping people, it’s a philosophy that that’s what we’re here for, and it’s not just words.” says Dr. Polsinello.
A Lasting Identity
Dr. Polsinello attended dental school at the University of Pennsylvania, and graduated in 1994. He is a member of the American Dental Association, a member of the New York State Dental Association, the 3rd District Dental Society, President of the Albany County Dental Study Club and Director of In-Patient Services for Albany Medical Center.
Dr. Polsinello has been practicing dentistry in New York’s Capital Region for the past 17 years. Recently, while in practice with another local dentist, Dr. Polsinello became interested in focusing on the evolution and growth of his practice, as well as opportunities for taking advantage of technological innovations in the industry. “I love what I do, and I realized it was time to start making some changes to grow so that I could take better care of my patients,” said Dr. Polsinello. With that understanding, Dr. Polsinello decided to go into practice independently in 2010.
Elements of Dr. Polsinello’s practice evolution included the creation of a professional identity that would reflect his roots and his customer-first philosophy, along with a public outreach campaign to let his patients and the Capital Region community know about the growth of his practice.
Utilizing the red and blue colors of his Alma Mater, the University of Pennsylvania, Dr. Polsinello chose a striking new image for his practice that included a new name and logo, Lasting Impressions by Mark J. Polsinello and Associates, drafted a mission statement that reflected his “customers-first-last-and-always, patients as family” approach, and began to build a website that would serve to educate and inform the Capital Region about updates at the practice and innovations in dental services and care in general. “I knew it was time to update and make the kind of changes that showed my patients I was interested in their comfort and care,” Dr. Polsinello said. For his communications, marketing and public relations work, Dr. Polsinello chose a local firm, Creative Impressions, a nod to his belief in supporting local talent.
A Vision Becomes Reality
After finding the appropriate space for his practice in a like-new building in the hamlet of Loudonville, New York and becoming an official resident in September, 2011, Dr. Polsinello worked with the professionals at Patterson Dental and Denise Volpe of Volpe Custom Homes, a local interior design firm, to help him turn his vision of a custom-designed practice into a reality.
The expansion and new design included a spacious, deluxe reception area, 5 operatories fully equipped with state-of-the-art dental technology and equipment and soft, leather dental chairs, a custom-designed, on-site sterilization area and a brand new panoramic x-ray machine.
“I couldn’t have done this without the help of the experts at Patterson Dental,” says Dr. Polsinello. “Their design team was instrumental in designing the space and they helped me with every aspect of the configuration. I’m grateful for their assistance and their advice.”
Dr. Polsinello says his patients marvel openly at the beautiful design and spacious new practice. “Denise Volpe is very talented, and she and her team did a wonderful job decorating and designing the offices. The colors and fabrics she chose are perfect – every area is very inviting and really makes my patients feel welcome and comfortable.”
Dr. Polsinello’s veteran staff agree, saying the new space is a “delight to come to every day.”
A Brave New World
Now that the Lasting Impressions practice has been born and has officially moved into its new space, Dr. Polsinello sees continued growth and evolution as the tenets of his future. “You can’t be afraid to grow. It’s all about serving people better, and that means staying on top of dental advances and technology and not being afraid to move ahead with them,” says Dr. Polsinello.
For the past several years, Dr. Polsinello has also supported a local not-for-profit, the Quest for Grace Foundation, an organization that works to assist children in the foster care system in the United States, and says his work on behalf of the charity will continue into the future. “I help them out with their golf tournament every year by getting golfers to sign up and underwriting some costs for them,” says Dr. Polsinello. “It’s a really worthwhile cause and I believe in the work they are doing. They support our community, and I really like asking people to support them.”
Dr. Polsinello and his wife, Laurie, have two children, Julia and Logan they live in Saratoga, New York. Dr. Polsinello and the team at Lasting Impressions can be reached at their new offices in Loudonville, New York at (518) 438-1131.
If you have any questions or need additional information, please call us at (518) 438-1131. If you need to schedule an appointment, we offer convenient hours that will fit your schedule. We are conveniently located at 399 Albany Shaker Road in Loudon Square, Loudonville, New York, 12211.